Privacy Policy

Effective Date: June 2026

HK Motors Kenya Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, WhatsApp, phone, email, or in person at our yard along the Nakuru Highway in Limuru Town, Kenya.

1. Information We Collect

When you contact us or use our services, we may collect the following information:

• Your name
• Phone number and WhatsApp number
• Email address
• Company or business name
• Messages and conversation history
• Machine preferences, budget, and project requirements
• Location or delivery address

2. How We Collect Your Information

We collect information when you:

• Send us a message on WhatsApp
• Fill out the contact form on our website
• Call or email us
• Visit our yard in Nairobi
• Interact with our AI assistant or chatbot

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes
• Recommend suitable machines based on your needs
• Arrange inspections, deliveries, and payments
• Follow up on your interest in our machines
• Improve our customer service and marketing
• Comply with legal and regulatory obligations

4. Use of Artificial Intelligence

Your WhatsApp conversations may be processed by artificial intelligence (AI) tools and automation platforms to help us respond to you quickly and accurately. These tools may include services provided by OpenAI, n8n, and Meta (WhatsApp).

The AI assistant helps answer questions about our inventory, pricing, and services. A human team member reviews conversations when necessary, especially for complex inquiries or transactions.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• WhatsApp (Meta) — to deliver and receive messages
• OpenAI — to power our AI assistant responses
• n8n and cloud hosting providers — to run our automation systems
• Delivery and logistics partners — to arrange transport of machinery
• Legal or regulatory authorities — when required by law

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using secure cloud services, access controls, and encryption where appropriate.

7. Data Retention

We keep your personal information for as long as necessary to provide our services, respond to your inquiries, and comply with legal obligations. After this period, your information will be securely deleted or anonymized.

8. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain uses of your information
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings if you prefer.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

HK Motors Kenya Ltd
Along Nakuru Highway, Limuru Town, Kenya
Phone: +254 732 888333
WhatsApp: +254 733 338888
Email: hkmotorsafrica@gmail.com